Honestly we put too much trust into tech companies to do the right thing and follow best practices. At the end of the day all they care about is bottom line, redundancy cost money. It's cheaper for them to see these rare mass outage than implement systems and procedures the life time of operations.
shagmate 发表于 2022-7-9 16:03
Honestly we put too much trust into tech companies to do the right thing and follow best practices. ...
all carriers in canada are governed by gov authority to make sure they comply to the service standard. Failure to comply may lead to hefty fine and may even put their operating license at stake.
I am not sure would there be any class action suing Rogers because of this outage, if yes, the damages could be unimaginable, in additon to the income loss due to customers switching to other carriers. I think the cost saving from not implementing backup system cannot balance out the potential loss.
Government regulations are one thing, enforcement is another. There is a reason why we only have a duopoly in communication sector. And barrier to entry into extremely tough.
No where in our contract with Rogers and Bell says they guarantee 100% uptime. And max what they gonna do is give us a day worth of credit. The government might do any inquiry and finger wagging, that it. By next week no one will care and moved on and everything will remain status quo, back to better bottom line.
It has happened before many times, mainly with rogers, over the past 20 years.
They just refuse to admit it in the past when they manage to fix it in a few hours.
The core of the problem is that they add a lot of snooping stuff in their data transmission, thus standard update from the hardware vendors are often broken by their code.
And no, I know for a fact that there is no plan b.
发表于 2022-7-9 13:18:57
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