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Know Your Rights: What the CRTC’s Wireless Code Means for You
[PDF version]
Current
No cancellation fees after 2 years
You can cancel your contract after 2 years with no cancellation fees – even if you have agreed to a longer term.
Limit on data & roaming charges
Extra data charges and data roaming charges are capped to prevent bill shock. The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits.
UPDATE: The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits
Unlocked cellphones
You can have your cellphone unlocked after 90 days, or immediately if you paid for the device in full.
Trial period
You can return your cellphone within 15 days, without penalty, if you are unhappy with your service.
Clear language
Your contract and related documents must be provided to you in plain language.
Starting December 1, 2017
No cancellation fees after 2 years
Remains in effect: You can cancel your contract after 2 years with no cancellation fees – even if you have agreed to a longer term.
Limit on data & roaming charges
Remains in effect: Extra data charges and data roaming charges are capped to prevent bill shock. The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits.
UPDATE: The account holder, by default, is the only one who can consent to data overage and data roaming charges beyond the established limits
Unlocked cellphones
Mobile devices unlocked free of charge, upon request, and all newly purchased devices unlocked.
Trial period
Use up to half of your monthly usage during the trial period.
Clear language
Remains in effect: Your contract and related documents must be provided to you in plain language.
Related Document
The Wireless Code, simplified |
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